Registration flow chart
Registration procedure and instruction
In mainland China, candidate can register the following tests in NEEA IELTS online registration website:
Paper-based IELTS, Computer-delivered IELTS, IELTS for UK Visas and Immigration, IELTS for UK Visas and Immigration (Academic) delivered on computer,
IELTS Life Skills. To successfully register online, it
is extremely important for candidates to read this registration
procedure carefully and complete all the steps described below.
Preparation for registration
Computer setting: Access to a computer that is
connected to the internet is needed for registration. The
computer must have an internet browser (Internet Explorer or Firefox
is preferred) and a simplified Chinese characters input system
installed. It would be ideal, but not required, for the computer
to have a display resolution of 1024 X 768.
Payment instructions: You can pay the test fee, transfer or post-test service online.
For more details about online payment, please contact the two service providers.
Hotline for Alipay: 95188
Hotline for PayEase: (010) 4008182626 or 82652626 Extension 6644, 6829, 6851 (Service time: 9:00-17:30)
(010) 82652963, 82652961 (Service time: 9:00-17:30)
(010) 59321108 (Service for 24 hours)
Personal information: The NEEA IELTS Online
Registration system needs you to input following basic personal
- Your name in both Chinese and in Pinyin/English
- Type of your valid ID document
- Your valid ID document number
- The validity date of your ID document
- The issuing authority of your ID document
- Your date of birth
- Your mobile number
- Your email address
You must ensure that your personal details
used during online registration for IELTS are exactly the same as your
personal details on your identity documents. If your personal details
provided during online registration do not match the details on your
identity documents at any time during the written and speaking test
session, you will not be admitted to the test and will not be eligible
for transfer, cancellation or refund of any kind. Your test results
will be voided as well.Please carefully check the information you
input before submission and you are responsible for all consequences
caused by inputting incorrect or inauthentic information.
Test policy documents: Before you proceed with
the registration, you must read the following test policy
documents in the homepage of the NEEA online registration website:
To successfully register the IELTS, you must complete all
of the steps in this sequence:
- Register as a NEEA IELTS registration website user
- Prepay test fee
- To select a seat at a test centre
- Complete application forms and confirm payment
Your IELTS registration will not be completed
and confirmed before you finish all of the four steps.
1. To register as a user of the NEEA IELTS online
If you are a first-time user of
the NEEA IELTS online registration system, you must register your
membership of the website first. Before registration, you are
required to read the NEEA IELTS Online Registration Website User
Agreement carefully and accept all the terms and conditions,
otherwise you cannot proceed. After providing your basic personal
information, identity information and contact information, and
set your own password, you will be assigned a NEEA User ID
- Each candidate can ONLY register one NEEA User ID.
- It is very important for you to remember your NEEA User
ID and password all the time. We recommend that you make a note
of your NEEA User ID and password and place it in a safe place.
Also, we warn you that sharing your NEEA User ID and password
with other persons may result in unauthorized tampering or
damage of your personal registration data.
- Your information is secure and will be kept
confidential. The information you have entered will only be used
to communicate with you and for test related purposes.
- You must sign in with your NEEA User ID, email address,
mobile number and password each time to enter the NEEA IELTS
online registration system.
- You can use your NEEA User ID and password to register for as many IELTS tests as you need at a time.
However, you cannot book two tests within a 7-day period.
- You can view details or your personal information or
change some of your security information in your home page.
- Please note that your name in Chinese and
Pinyin/English, gender, ID type and number, and date of birth
are key personal information. Please make sure that they are true and
accurate. Once you have submitted your personal information into
the system, you will not be allowed to change it. If you input
your personal information wrongly, please contact the NEEA IELTS
National Call Centre (Tel: 010-82345671, Email:
firstname.lastname@example.org, Service time: Monday to Friday(excluding national public holidays): 08:30 -
17:00; Saturday(when a writing examination is held):
07:30-13:00 (When weekends are swapped with weekdays to create a longer vacation: 8:30-17:00);
Sunday(except when weekends are swapped with weekdays): closed) before the registration deadline to apply for an amendment,
download the IELTS
Candidate Personal Information Amendment Form and provide
relevant supporting documents. After the registration deadline, if you
input your personal information wrongly, please contact the NEEA IELTS
National Call Centre before the written test date to apply for a
cancellation and provide relevant supporting documents.
2. Prepay the test fee
It is available to book a test only when you have prepaid the full amount of your test fee.
It is the responsibility of the candidate to register for the right test (Paper-based IELTS, Computer-delivered IELTS, IELTS for UK Visas and Immigration,
IELTS for UK Visas and Immigration (Academic) delivered on computer, IELTS Life Skills).
IELTS test fee (VAT inclusive): RMB 2,020
IELTS for UK Visas and Immigration test fee (VAT inclusive): RMB 2,070
IELTS Life Skills test fee (VAT inclusive): RMB 1,550
For online payment: Please click the corresponding button of
PayEase or Alipay and you will be redirected to their secure pages to make the payment.
Please note down the transaction number for further tracking and reconciliation purposes. Normally the NEEA IELTS online registration system will receive your payment confirmation immediately.
Occasionally, delays might be caused by a slow bank response. Please log on to your homepage to check your payment status 1 day after payment.
If your application status doesn't show a successfully payment record 1 day after you make the payment,
please contact the NEEA IELTS National call centre (Tel: 010-82345671, Email: email@example.com,
Service time: Monday to Friday(excluding national public holidays): 08:30 - 17:00;
Saturday(when a writing examination is held): 07:30-13:00 (When weekends are swapped with weekdays to create a longer vacation: 8:30-17:00);
Sunday(except when weekends are swapped with weekdays): closed)
3. To select a seat
Once the prepayment of your test fee arrives at the NEEA IELTS online registration system, your home page will show the balance and direct you to the webpage where you can select a seat at your chosen test centre. You can only do so if your balance equals or exceeds the test fee.
By selecting your desirable test month and test city, the corresponding test dates, test version and test format will be displayed.
For IELTS test, you may choose Academic or General Training version, and choose to take the test in the format of either paper-based or computer-delivered. For computer-delivered IELTS, you can choose to take the morning session, afternoon session or evening session.
For IELTS for UK Visas and Immigration, you may choose Academic or General Training version, and choose to take the test in the format of either paper-based or computer-delivered.
There are three levels for IELTS Life Skills, A1, A2 and B1.
By clicking button, you can make your test reservation. If one or both buttons are deactivated, it means that the version is full or not available for the particular IELTS test date.
Immediately after you click an
active test version/format/level button, your seat is
selected. You will be led to your home page where your current
registration information including the name of the test
centre, test date, your Registration ID number and the amount of
test fee to be paid are displayed. Options for your next
action are represented by two buttons: "Complete Application Form
& Confirm Payment" and "Cancel Reservation". The Complete
Application Form & Confirm Payment button will lead you to
complete the application form. After that, you will be
directed to confirm payment of the test fee.
The "Cancel Reservation" button
will cancel the seat reservation at your chosen test centre
and delete your application form. In such case no test fee will
be deducted from your balance.
- Please check each test date's registration, transfer and
cancellation cut-off date on the online registration website.
Some tests fill up before this time, so you are advised to
- Please note that before the registration deadline, an
inactive test version button may become active again if the
reservations are cancelled by other candidates and some seats
become available again. If you are trying to find a seat on your
desirable test date or in your desirable test centre, please
visit the Select Seat page frequently and check the real-time
- Please make a note of your Registration ID number and
place it in a safe place. The Registration ID number, in
conjunction with the Candidate number assigned later, will
be used to enable you to sit the test and will be used as
reference for related test services.
- If you are disconnected before you confirm payment of
your test fee, you must return to complete your registration
process no later than 30 minutes after you select your seat.
Otherwise your reservation will become invalid. In such
circumstances the test fee will not be deducted from your
4. To complete the application form and
Once you have successfully
selected a seat, you will find the Complete Application Form & Confirm
Payment buttons on your home page.
The 'Complete Application Form
& Confirm Payment' button will lead you to the application form.
Before you reach the actual application form, you must read through
the Candidate Rules displayed and click the acceptance button. You will
not be able to continue without clicking this button. When you reach the
application form, please follow the instructions on the screen to complete
the form. Please note that you will not be allowed to fill in your name,
gender, date of birth, ID number, test date, and test centre again because
they have all been previously entered.
After you complete the application form, please
click the Submit button and accept the Candidate Declaration. Then the
system will bring you to the Confirm Payment page, where the balance of
your prepayment is shown. Once you confirm your payment, you registration
process is completed and you will be brought back to your homepage, where
you can find three other services buttons: 'Edit the Application Form', 'Transfer', and 'Cancel Registration and Request Partial Refund'.
Edit the Application Form:The 'Edit the
Application Form' button will allow you to make changes to
the information you have submitted in your application form. This
function will be disabled after the registration closure date of
your chosen test day.
Transfer: After you have successfully registered
for the test, it is still possible to change your test date
and/or test centre before the registration cut-off date by
visiting your homepage on the NEEA IELTS online registration
website, paying the transfer fee and clicking the 'Transfer' button
to select a new test date and/or test centre. You cannot transfer
your tests after the registration cut-off date.
Transfer Fee: RMB 420
- It is not possible to transfer registrations between different
tests (Paper-based IELTS, Computer-delivered IELTS, IELTS for UK Visas and Immigration,
IELTS for UK Visas and Immigration (Academic) delivered on computer, or IELTS Life Skills). If you need to change to another test version, please
cancel your original registration and make a new registration before
the cut-off date.
Step 1: Pay the transfer fee
Step 2: Transfer your test
Cancel Registration and Request Partial Refund：You
can cancel your registration by logging onto the NEEA IELTS
online registration website before the registration cut-off date.
You will get a partial refund of the test fee (less a
cancellation fee of RMB420). To cancel your test, please go to
your home page and click ‘View Registered Test’, then select the
‘Cancel registration & get partial refund’ button to cancel
your test. Your partial refund will be kept in your NEEA account
and you can check the record on your homepage. The account
balance can be used as part of your future test fees.
Refund the money：To refund the money to your
bank account, you need to log onto your homepage, select ‘Apply
for Refund’, submit required refund information, download,
complete and send the Refund Request Form to
the NEEA IELTS National Call Centre (Tel: 010-82345671,
Email: firstname.lastname@example.org, Service time: Monday to Friday(excluding national public holidays):
08:30 - 17:00; Saturday(when a writing examination is held):
07:30-13:00 (When weekends are swapped with weekdays to create a longer vacation: 8:30-17:00);
Sunday(except when weekends are swapped with weekdays): closed). Within four to six weeks upon receiving your
complete form,, the refund will be credited to your original bank
account or transferred to your designated bank account. If you
have any questions, or you have not received your refund, please
contact the NEEA IELTS National Call Centre.
- If you paid online within the last year, the refund can be credited back to the original online payment card.
- If it has been over one year since your payment, or your bank card cannot accept refunds, the refund will be sent only via bank transfer to the bank details you provide in the Refund Request Form.
- Once you have cancelled your registration, you cannot
reverse the action. If you want to register again, you
will have to start from step 2 described above.
- Candidates who do not apply for test transfer or test
cancellation according to the above procedure and who are absent
on the test day will not get a refund.
Pre-booking of your speaking test
Speaking interviews are usually conducted within 7 days before and after the written test. Under exceptional circumstances, speaking tests may be arranged outside the usual window period. The British Council reserves the right to make necessary adjustments to the test arrangement. Pre-booking of the speaking test is available during a 2-day period of time before the registration cut-off date. Speaking test date(s) for each test centre will be published during these 2 days in accordance with the test administration arrangements by the British Council and you can log onto the NEEA IELTS online registration website to choose your preference for morning or afternoon from the available date(s). The British Council will try to accommodate your need as far as possible. If you choose not to pre-book, miss the booking deadline or fail to make an online booking, their speaking test time will be arranged automatically later. Your final speaking arrangement will be displayed on your Admission Ticket. You may not request any changes to the interview schedule.
- You can book your speaking test only once, and this booking cannot be modified once it has been confirmed.
- If you choose to cancel your booking, you will not be allowed to book again. Your speaking tests will be arranged automatically and displayed on your Admission Tickets.
- Your bookings will be automatically cancelled should you choose to transfer or cancel your tests after you have booked your speaking test date.
Print Your Admission Ticket
After you finish the on-line
payment confirmation, the information will be displayed in your
home page and your registration process is completed. You will
receive an email to confirm your registration has been successful
once you complete the process.
Please print the Admission Ticket on the following date as part of your test day entry document.
You can either log onto your homepage on the
NEEA IELTS online registration website or downloaded from the website provided in the printing notice.
Should there be
any changes to the Admission Ticket printing time, relevant news
will be posted on the NEEA IELTS registration website. Candidates
are reminded to check the latest update as soon as possible.
Candidates taking Paper-based IELTS, IELTS for UK Visas and Immigration, or IELTS for UK Visas and Immigration (Academic) delivered on computer: please print the Admission Ticket 10 days before the written test day.
Candidates taking Computer-delivered IELTS: please print the Admission Ticket 3 days before the written test day.
- You must print your Admission Ticket before the test and
bring it to the test venue on the test day.
- Failure to print the Admission Ticket in advance may result in you missing the speaking test.
1. Your Home Page
Your home page is the place where
you can view the status of every step of your registration. You
can access your home page after you have signed in the NEEA IELTS
online registration website. More important information about
test arrangement will be added (IELTS Candidate Number, interview
date, written and speaking test arrangements, etc.) after you've
successfully registered a test. You may also wish to log on to
your homepage to access the following functions:
- Change the editable data in your application form before
the registration cut-off date
- Book your preference for morning or afternoon from the available date(s) during the speaking pre-booking service open period
- Change your test date and/or centre before the registration cut-off date (depending on the seat availability and for an additional test transfer fee)
- Cancel your registration and request a partial refund of
your test fees before the registration cut-off date (less RMB420
test cancellation fee)
- Candidates taking Paper-based IELTS, IELTS for UK Visas and Immigration, or IELTS for UK Visas and Immigration (Academic) delivered on computer:
Please check your score on the 10th working day after the written test date. Candidates taking the Computer-delivered IELTS, please check your score on the 5th to 7th day after the written test date.
- Apply for post-test services after the test
2. Your NEEA User ID, Registration ID and IELTS Candidate
The following numbers are used on
the NEEA IELTS online registration website. Please be aware of
their differences and use them properly:
NEEA User ID: Each candidate can only register
one NEEA User ID to sign in the NEEA IELTS online registration
website. Used in conjunction with a password defined by the user,
this number prevents other persons from accessing your
Registration ID: This number is a unique
confirmation number the NEEA IELTS registration system generates
after you complete all the required registration steps. Each
candidate receives a different Registration ID upon every
successful registration. This number is needed when you call the
NEEA Call Centre and also allows you to get an IELTS candidate
IELTS Candidate Number: This is a unique number
generated by the global IELTS test administration system after
receiving candidates' application data from the NEEA IELTS online
registration website. The NEEA IELTS registration website will
display your IELTS Candidate Number on your home page. Your IELTS
Candidate Number will also be shown on your Admission Ticket. The
IELTS Candidate Number is used for taking the IELTS test or
applying for post-test services, and will be printed on your Test