Registration procedure and instruction

Registration flow chart

Registration procedure and instruction

In mainland China, candidate can register the following tests in NEEA IELTS online registration website: Paper-based IELTS, Computer-delivered IELTS, IELTS for UK Visas and Immigration, IELTS for UK Visas and Immigration (Academic) delivered on computer, IELTS Life Skills. To successfully register online, it is extremely important for candidates to read this registration procedure carefully and complete all the steps described below.

Preparation for registration

Computer setting: Access to a computer that is connected to the internet is needed for registration. The computer must have an internet browser (Internet Explorer or Firefox is preferred) and a simplified Chinese characters input system installed. It would be ideal, but not required, for the computer to have a display resolution of 1024 X 768.

Payment instructions: You can pay the test fee, transfer or post-test service online. For more details about online payment, please contact the two service providers.
Hotline for Alipay: 95188
Hotline for PayEase: (010) 4008182626 or 82652626 Extension 6644, 6829, 6851 (Service time: 9:00-17:30)
(010) 82652963, 82652961 (Service time: 9:00-17:30)
(010) 59321108 (Service for 24 hours)

Personal information: The NEEA IELTS Online Registration system needs you to input following basic personal information:

  • Your name in both Chinese and in Pinyin/English
  • Type of your valid ID document
  • Your valid ID document number
  • The validity date of your ID document
  • The issuing authority of your ID document
  • Your date of birth
  • Your mobile number
  • Your email address

You must ensure that your personal details used during online registration for IELTS are exactly the same as your personal details on your identity documents. If your personal details provided during online registration do not match the details on your identity documents at any time during the written and speaking test session, you will not be admitted to the test and will not be eligible for transfer, cancellation or refund of any kind. Your test results will be voided as well.Please carefully check the information you input before submission and you are responsible for all consequences caused by inputting incorrect or inauthentic information.

Test policy documents: Before you proceed with the registration, you must read the following test policy documents in the homepage of the NEEA online registration website:

Registration procedures

To successfully register the IELTS, you must complete all of the steps in this sequence:

  1. Register as a NEEA IELTS registration website user
  2. Prepay test fee
  3. To select a seat at a test centre
  4. Complete application forms and confirm payment

Your IELTS registration will not be completed and confirmed before you finish all of the four steps.

1. To register as a user of the NEEA IELTS online registration web-site

If you are a first-time user of the NEEA IELTS online registration system, you must register your membership of the website first. Before registration, you are required to read the NEEA IELTS Online Registration Website User Agreement carefully and accept all the terms and conditions, otherwise you cannot proceed. After providing your basic personal information, identity information and contact information, and set your own password, you will be assigned a NEEA User ID number.

Important:
  • Each candidate can ONLY register one NEEA User ID.
  • It is very important for you to remember your NEEA User ID and password all the time. We recommend that you make a note of your NEEA User ID and password and place it in a safe place. Also, we warn you that sharing your NEEA User ID and password with other persons may result in unauthorized tampering or damage of your personal registration data.
  • Your information is secure and will be kept confidential. The information you have entered will only be used to communicate with you and for test related purposes.
  • You must sign in with your NEEA User ID, email address, mobile number and password each time to enter the NEEA IELTS online registration system.
  • You can use your NEEA User ID and password to register for as many IELTS tests as you need at a time. However, you cannot book two tests within a 7-day period.
  • You can view details or your personal information or change some of your security information in your home page.
  • Please note that your name in Chinese and Pinyin/English, gender, ID type and number, and date of birth are key personal information. Please make sure that they are true and accurate. Once you have submitted your personal information into the system, you will not be allowed to change it. If you input your personal information wrongly, please contact the NEEA IELTS National Call Centre (Tel: 010-82345671, Email: ielts@mail.neea.edu.cn, Service time: Monday to Friday(excluding national public holidays): 08:30 - 17:00; Saturday(when a writing examination is held): 07:30-13:00 (When weekends are swapped with weekdays to create a longer vacation: 8:30-17:00); Sunday(except when weekends are swapped with weekdays): closed) before the registration deadline to apply for an amendment, download the IELTS Candidate Personal Information Amendment Form and provide relevant supporting documents. After the registration deadline, if you input your personal information wrongly, please contact the NEEA IELTS National Call Centre before the written test date to apply for a cancellation and provide relevant supporting documents.
2. Prepay the test fee

It is available to book a test only when you have prepaid the full amount of your test fee. It is the responsibility of the candidate to register for the right test (Paper-based IELTS, Computer-delivered IELTS, IELTS for UK Visas and Immigration, IELTS for UK Visas and Immigration (Academic) delivered on computer, IELTS Life Skills).

IELTS test fee (VAT inclusive): RMB 2,020

IELTS for UK Visas and Immigration test fee (VAT inclusive): RMB 2,070

IELTS Life Skills test fee (VAT inclusive): RMB 1,550

For online payment: Please click the corresponding button of PayEase or Alipay and you will be redirected to their secure pages to make the payment. Please note down the transaction number for further tracking and reconciliation purposes. Normally the NEEA IELTS online registration system will receive your payment confirmation immediately. Occasionally, delays might be caused by a slow bank response. Please log on to your homepage to check your payment status 1 day after payment. If your application status doesn't show a successfully payment record 1 day after you make the payment, please contact the NEEA IELTS National call centre (Tel: 010-82345671, Email: ielts@mail.neea.edu.cn, Service time: Monday to Friday(excluding national public holidays): 08:30 - 17:00; Saturday(when a writing examination is held): 07:30-13:00 (When weekends are swapped with weekdays to create a longer vacation: 8:30-17:00); Sunday(except when weekends are swapped with weekdays): closed)

3. To select a seat

Once the prepayment of your test fee arrives at the NEEA IELTS online registration system, your home page will show the balance and direct you to the webpage where you can select a seat at your chosen test centre. You can only do so if your balance equals or exceeds the test fee. By selecting your desirable test month and test city, the corresponding test dates, test version and test format will be displayed.
       For IELTS test, you may choose Academic or General Training version, and choose to take the test in the format of either paper-based or computer-delivered. For computer-delivered IELTS, you can choose to take the morning session, afternoon session or evening session.
       For IELTS for UK Visas and Immigration, you may choose Academic or General Training version, and choose to take the test in the format of either paper-based or computer-delivered.
       There are three levels for IELTS Life Skills, A1, A2 and B1.
       By clicking button, you can make your test reservation. If one or both buttons are deactivated, it means that the version is full or not available for the particular IELTS test date.

Immediately after you click an active test version/format/level button, your seat is selected. You will be led to your home page where your current registration information including the name of the test centre, test date, your Registration ID number and the amount of test fee to be paid are displayed. Options for your next action are represented by two buttons: "Complete Application Form & Confirm Payment" and "Cancel Reservation". The Complete Application Form & Confirm Payment button will lead you to complete the application form. After that, you will be directed to confirm payment of the test fee.

The "Cancel Reservation" button will cancel the seat reservation at your chosen test centre and delete your application form. In such case no test fee will be deducted from your balance.

Important:
  • Please check each test date's registration, transfer and cancellation cut-off date on the online registration website. Some tests fill up before this time, so you are advised to register earlier.
  • Please note that before the registration deadline, an inactive test version button may become active again if the reservations are cancelled by other candidates and some seats become available again. If you are trying to find a seat on your desirable test date or in your desirable test centre, please visit the Select Seat page frequently and check the real-time seats availability.
  • Please make a note of your Registration ID number and place it in a safe place. The Registration ID number, in conjunction with the Candidate number assigned later, will be used to enable you to sit the test and will be used as reference for related test services.
  • If you are disconnected before you confirm payment of your test fee, you must return to complete your registration process no later than 30 minutes after you select your seat. Otherwise your reservation will become invalid. In such circumstances the test fee will not be deducted from your account balance.
4. To complete the application form and confirm payment

Once you have successfully selected a seat, you will find the Complete Application Form & Confirm Payment buttons on your home page.

The 'Complete Application Form & Confirm Payment' button will lead you to the application form. Before you reach the actual application form, you must read through the Candidate Rules displayed and click the acceptance button. You will not be able to continue without clicking this button. When you reach the application form, please follow the instructions on the screen to complete the form. Please note that you will not be allowed to fill in your name, gender, date of birth, ID number, test date, and test centre again because they have all been previously entered.

After you complete the application form, please click the Submit button and accept the Candidate Declaration. Then the system will bring you to the Confirm Payment page, where the balance of your prepayment is shown. Once you confirm your payment, you registration process is completed and you will be brought back to your homepage, where you can find three other services buttons: 'Edit the Application Form', 'Transfer', and 'Cancel Registration and Request Partial Refund'.

Other services

Edit the Application Form:The 'Edit the Application Form' button will allow you to make changes to the information you have submitted in your application form. This function will be disabled after the registration closure date of your chosen test day.

Transfer: After you have successfully registered for the test, it is still possible to change your test date and/or test centre before the registration cut-off date by visiting your homepage on the NEEA IELTS online registration website, paying the transfer fee and clicking the 'Transfer' button to select a new test date and/or test centre. You cannot transfer your tests after the registration cut-off date.

Transfer Fee: RMB 420

Important:
  • It is not possible to transfer registrations between different tests (Paper-based IELTS, Computer-delivered IELTS, IELTS for UK Visas and Immigration, IELTS for UK Visas and Immigration (Academic) delivered on computer, or IELTS Life Skills). If you need to change to another test version, please cancel your original registration and make a new registration before the cut-off date.
Step 1: Pay the transfer fee
Step 2: Transfer your test

Cancel Registration and Request Partial Refund:You can cancel your registration by logging onto the NEEA IELTS online registration website before the registration cut-off date. You will get a partial refund of the test fee (less a cancellation fee of RMB420). To cancel your test, please go to your home page and click ‘View Registered Test’, then select the ‘Cancel registration & get partial refund’ button to cancel your test. Your partial refund will be kept in your NEEA account and you can check the record on your homepage. The account balance can be used as part of your future test fees.

Refund the money:To refund the money to your bank account, you need to log onto your homepage, select ‘Apply for Refund’, submit required refund information, download, complete and send the Refund Request Form to the NEEA IELTS National Call Centre (Tel: 010-82345671, Email: ielts@mail.neea.edu.cn, Service time: Monday to Friday(excluding national public holidays): 08:30 - 17:00; Saturday(when a writing examination is held): 07:30-13:00 (When weekends are swapped with weekdays to create a longer vacation: 8:30-17:00); Sunday(except when weekends are swapped with weekdays): closed). Within four to six weeks upon receiving your complete form,, the refund will be credited to your original bank account or transferred to your designated bank account. If you have any questions, or you have not received your refund, please contact the NEEA IELTS National Call Centre.

Please note:

  • If you paid online within the last year, the refund can be credited back to the original online payment card.
  • If it has been over one year since your payment, or your bank card cannot accept refunds, the refund will be sent only via bank transfer to the bank details you provide in the Refund Request Form.
Important:
  • Once you have cancelled your registration, you cannot reverse the action. If you want to register again, you will have to start from step 2 described above.
  • Candidates who do not apply for test transfer or test cancellation according to the above procedure and who are absent on the test day will not get a refund.
Pre-booking of your speaking test

Speaking interviews are usually conducted within 7 days before and after the written test. Under exceptional circumstances, speaking tests may be arranged outside the usual window period. The British Council reserves the right to make necessary adjustments to the test arrangement. Pre-booking of the speaking test is available during a 2-day period of time before the registration cut-off date. Speaking test date(s) for each test centre will be published during these 2 days in accordance with the test administration arrangements by the British Council and you can log onto the NEEA IELTS online registration website to choose your preference for morning or afternoon from the available date(s). The British Council will try to accommodate your need as far as possible. If you choose not to pre-book, miss the booking deadline or fail to make an online booking, their speaking test time will be arranged automatically later. Your final speaking arrangement will be displayed on your Admission Ticket. You may not request any changes to the interview schedule.

Important:
  • You can book your speaking test only once, and this booking cannot be modified once it has been confirmed.
  • If you choose to cancel your booking, you will not be allowed to book again. Your speaking tests will be arranged automatically and displayed on your Admission Tickets.
  • Your bookings will be automatically cancelled should you choose to transfer or cancel your tests after you have booked your speaking test date.
Print Your Admission Ticket

After you finish the on-line payment confirmation, the information will be displayed in your home page and your registration process is completed. You will receive an email to confirm your registration has been successful once you complete the process.

Please print the Admission Ticket on the following date as part of your test day entry document. You can either log onto your homepage on the NEEA IELTS online registration website or downloaded from the website provided in the printing notice. Should there be any changes to the Admission Ticket printing time, relevant news will be posted on the NEEA IELTS registration website. Candidates are reminded to check the latest update as soon as possible.

Candidates taking Paper-based IELTS, IELTS for UK Visas and Immigration, or IELTS for UK Visas and Immigration (Academic) delivered on computer: please print the Admission Ticket 10 days before the written test day.

Candidates taking Computer-delivered IELTS: please print the Admission Ticket 3 days before the written test day.

Important:
  • You must print your Admission Ticket before the test and bring it to the test venue on the test day.
  • Failure to print the Admission Ticket in advance may result in you missing the speaking test.
Tips:
1. Your Home Page

Your home page is the place where you can view the status of every step of your registration. You can access your home page after you have signed in the NEEA IELTS online registration website. More important information about test arrangement will be added (IELTS Candidate Number, interview date, written and speaking test arrangements, etc.) after you've successfully registered a test. You may also wish to log on to your homepage to access the following functions:

  • Change the editable data in your application form before the registration cut-off date
  • Book your preference for morning or afternoon from the available date(s) during the speaking pre-booking service open period
  • Change your test date and/or centre before the registration cut-off date (depending on the seat availability and for an additional test transfer fee)
  • Cancel your registration and request a partial refund of your test fees before the registration cut-off date (less RMB420 test cancellation fee)
  • Candidates taking Paper-based IELTS, IELTS for UK Visas and Immigration, or IELTS for UK Visas and Immigration (Academic) delivered on computer: Please check your score on the 10th working day after the written test date. Candidates taking the Computer-delivered IELTS, please check your score on the 5th to 7th day after the written test date.
  • Apply for post-test services after the test
2. Your NEEA User ID, Registration ID and IELTS Candidate Number

The following numbers are used on the NEEA IELTS online registration website. Please be aware of their differences and use them properly:

NEEA User ID: Each candidate can only register one NEEA User ID to sign in the NEEA IELTS online registration website. Used in conjunction with a password defined by the user, this number prevents other persons from accessing your information.

Registration ID: This number is a unique confirmation number the NEEA IELTS registration system generates after you complete all the required registration steps. Each candidate receives a different Registration ID upon every successful registration. This number is needed when you call the NEEA Call Centre and also allows you to get an IELTS candidate number.

IELTS Candidate Number: This is a unique number generated by the global IELTS test administration system after receiving candidates' application data from the NEEA IELTS online registration website. The NEEA IELTS registration website will display your IELTS Candidate Number on your home page. Your IELTS Candidate Number will also be shown on your Admission Ticket. The IELTS Candidate Number is used for taking the IELTS test or applying for post-test services, and will be printed on your Test Report Form.